Shipping & Delivery

All Amelia Romeo orders are carefully hand-packed and dispatched from the Gold Coast, Australia.

Please allow 1–2 business days for processing and dispatch. During new launches, promotional periods and major sale events, processing may take slightly longer.

Delivery estimates begin once your order has been dispatched and do not include processing time, weekends, public holidays or customs clearance.

Australian Shipping

Standard Shipping — $5 AUD
Estimated delivery: 2–8 business days

FREE Standard Shipping — Orders over $120 AUD
Estimated delivery: 2–8 business days

Express Shipping — $10 AUD
Estimated delivery: 1–4 business days

FREE EXPRESS SHIPPING Orders over $200 AUD
Estimated delivery: 2–8 business days

Delivery to Western Australia, Darwin and rural or remote locations may take longer.

Free-shipping thresholds are calculated after discounts have been applied.

International Shipping

Standard International Shipping — $25 AUD
Estimated delivery: 7–14 business days

International Express Shipping — $50 AUD
Estimated delivery: 3–5 business days

International delivery times are estimates only. Orders may experience additional delays due to customs processing, local postal networks, rural delivery locations, severe weather, carrier disruptions, government actions or other circumstances outside our reasonable control.

International orders may take up to an additional 20 business days in some rural or remote locations.

International Duties, Taxes & Customs Fees

International orders are shipped on a Delivered at Place (DAP) / Receiver Pays basis unless expressly stated otherwise at checkout.

Customs duties, import taxes, VAT, import GST, brokerage fees, clearance charges and any other destination-country fees are not included in our product prices or shipping charges.

Any applicable duties, taxes or customs fees are the responsibility of the recipient and must be paid directly to the relevant customs authority, postal provider or courier before delivery.

Amelia Romeo does not determine or control these charges and cannot predict their amount. Customs regulations vary between countries, so we recommend contacting your local customs authority before ordering if you require further information.

Amelia Romeo does not reimburse international duties, taxes or customs charges.

If the recipient refuses or fails to pay the required customs charges and the parcel is returned to Amelia Romeo, any eligible store credit will be processed only after the parcel has been safely returned and inspected. Original shipping charges and any reasonable return-to-sender, customs, carrier or handling fees may be deducted.

If a parcel is abandoned, destroyed or retained by customs because the recipient has not paid the applicable charges, we may be unable to provide a refund or store credit.

Tracking Your Order

You will receive an order confirmation email after placing your order. If you cannot locate it, please check your spam or junk folder.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to become active.

Tracking updates are provided by the delivery carrier and may occasionally be delayed.

Pre-Orders

When you purchase a pre-order item, payment is processed at checkout and the product is reserved for you.

The estimated dispatch timeframe will be displayed on the relevant product page. These dates are estimates and may change due to production, freight or customs delays.

If your order contains both pre-order and in-stock items, the complete order will be dispatched together once all items are available. If you would like your in-stock items sent immediately, please place them in a separate order.

If a pre-order dispatch date changes materially and the revised timeframe is no longer suitable, you may request cancellation of the affected pre-order before it has been dispatched.

Order Changes & Cancellations

Please check your products, sizes and delivery information carefully before completing checkout.

If you need to request a change or cancellation, contact us as soon as possible. We will do our best to assist, but changes and cancellations cannot be guaranteed.

Once an order has been processed or dispatched, we are unable to change or cancel it.

Unless Amelia Romeo confirms that your change or cancellation has been completed, your order will continue through processing and dispatch.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after an order has been processed.

If an order is returned because the address supplied was incorrect or incomplete, the parcel was refused, or it was not collected from the carrier within the required timeframe, the customer will be responsible for the reasonable return-to-sender fee and the cost of reshipping the order.

If you choose not to have the order resent, any eligible store credit will be processed after the parcel has been returned and inspected. Original shipping charges and reasonable carrier return fees may be deducted.

PO Boxes

We deliver to PO Boxes and Parcel Lockers within Australia using Australia Post.

International PO Box availability varies by destination and carrier. We recommend providing a physical street address for international orders wherever possible.

Split Shipments

We generally dispatch each order as one complete shipment.

Occasionally, an order may be divided into separate parcels due to stock availability or fulfilment requirements. If this occurs, you will receive tracking information for each shipment.

You will not be charged additional shipping fees when Amelia Romeo chooses to split an order.

Lost, Missing or Stolen Parcels

Please nominate a safe and secure delivery address.

If your tracking shows that your parcel has been delivered but you cannot locate it, please check around the property, with household members, neighbours, reception areas and any nominated safe-drop locations. You should then contact the delivery carrier and Amelia Romeo as soon as possible.

We will assist with a carrier investigation where possible. Missing-parcel claims are subject to the carrier’s investigation and terms.

Please notify us of an undelivered parcel within 90 days of the order date, as tracking information may not remain available indefinitely.

Amelia Romeo is not responsible for an incorrect delivery address supplied by the customer or for theft occurring after a parcel has been correctly delivered. This does not affect any rights you may have under applicable consumer law.

Delivery Delays

Delivery times are estimates and cannot be guaranteed.

Orders may be affected by customs delays, carrier congestion, severe weather, natural disasters, supply-chain disruptions, public holidays, government actions or other circumstances outside our reasonable control.

If your order is significantly delayed, please contact us and we will assist with available tracking information or a carrier investigation.

Shipping Restrictions

Available international shipping destinations are displayed at checkout.

Due to postal, customs, carrier or government restrictions, we may be temporarily unable to deliver to certain countries or regions. If your destination is unavailable at checkout, we are currently unable to accept an order for delivery to that location.

We currently do not ship to Afghanistan, Algeria, Bonaire, Sint Eustatius and Saba, Iran, North Korea, Pakistan, Russia or Syria. This list may change as international delivery restrictions are updated.

Returns

Full-priced items may be returned for an exchange or store credit within 14 days of delivery, subject to our Returns Policy. Return postage is the customer’s responsibility.

Sale items are final sale unless faulty or otherwise covered by your rights under Australian Consumer Law.

Original shipping charges are non-refundable for change-of-mind returns.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law or any other applicable law, including rights relating to faulty, damaged, incorrectly supplied or undelivered products.

Contact Us

If you have questions about your order or delivery, please contact us through our Contact page and include your order number.