Shipping & Returns

Shipping

 

We offer delivery throughout Australia and to selected international destinations from the Gold Coast, Queensland.

Orders are carefully packed and dispatched within 1–2 business days. Processing may take a little longer during sales, promotional periods and new collection launches.

Once your parcel has been dispatched, you’ll receive a shipping confirmation email containing your tracking details. Please check your spam or junk folder if you don’t receive it.

Domestic Shipping — Australia

 

Shipping method

Estimated delivery

Cost

Standard Shipping

2–8 business days

$5 AUD

Express Shipping

1–4 business days

$10 AUD

Standard Shipping on orders of $120 or more

2–8 business days

FREE

Express Shipping on orders of $200 or more

1–2 business days

FREE

Delivery estimates may be longer for Western Australia, Darwin and some regional locations.

We can deliver domestic orders to PO boxes within Australia.

 

Worldwide Delivery

 

Shipping method

Estimated delivery

Cost

Standard International — Duties Not Included

7–14 business days

$25 AUD

International Express — Duties Not Included

3–5 business days

$50 AUD

International delivery is currently available to selected countries shown at checkout.

International couriers cannot deliver to PO boxes. Please provide a residential or business street address.

Delivery timeframes are estimates and may be affected by customs processing, local postal services or circumstances outside our control.

 

Tracking

 

Once your order has been dispatched, we’ll email you a shipping confirmation containing your tracking number.

You can use your tracking number on the relevant courier’s website to follow your parcel’s journey.

 

Pre-Orders

 

When you purchase a pre-order item, your payment will be processed at checkout to reserve your piece.

Estimated arrival dates are provided on the relevant product page wherever possible. These dates are estimates and may change due to production, freight or circumstances outside our control.

If your order contains both available and pre-order items, the entire order will be dispatched together once all items have arrived.

 

Order Changes and Cancellations

 

Please carefully check your order and delivery details before completing checkout.

Once an order has been placed, we cannot guarantee that it can be changed or cancelled. If you notice an error, please email hello@ameliaromeo.com as soon as possible and we’ll do our best to help before your order is dispatched.

This does not affect any rights you may have under Australian Consumer Law.

 

Split Shipments

 

We generally dispatch orders as one delivery. Occasionally, items may be sent separately due to stock availability.

If this happens, we’ll keep you updated and provide the relevant tracking information.

International Duties and Taxes

International shipping prices do not include customs fees, import duties, taxes or additional charges applied by the destination country.

These charges are the responsibility of the recipient and may be collected by customs or the delivery carrier before the parcel is delivered.

If an international parcel is refused or left unclaimed due to unpaid customs charges, any return shipping costs or additional fees may be deducted from the customer’s store credit.

 

Delivery Information

 

Please ensure your delivery address is complete and correct before placing your order.

Amelia Romeo cannot be held responsible for delays caused by postal carriers, customs processing or incorrect delivery information entered at checkout.

If your parcel is delayed, missing or showing an unexpected tracking update, please contact the relevant carrier using your tracking number. You can also email hello@ameliaromeo.com if you need assistance.

 

 

 

Returns

 

We want you to love your Amelia Romeo pieces.

Australian customers may choose a store credit or direct size exchange, subject to availability. International customers are eligible for store credit only.

We do not offer refunds for change-of-mind returns. Refunds, replacements or other remedies may be available for faulty items in accordance with Australian Consumer Law.

Returns must be requested and shipped back to us within 14 days of delivery.

How to Return Your Online Order

  1. Email hello@ameliaromeo.com with your order number and reason for the return.

  2. Once your return has been approved, we’ll provide the return instructions and address.

  3. Send the item back to us. Return shipping costs are the customer’s responsibility.

  4. Please keep your proof of postage until your return has been processed.

  5. Once your return has been received and inspected, your store credit or exchange will be arranged via email.

Store credits are issued within seven business days after the return has been received and approved.

Return Conditions

To be eligible for a return:

  • Items must be unworn, unwashed and in their original condition.

  • All original swing tags must remain attached.

  • Items must be returned in their original Amelia Romeo packaging.

  • Swimwear must be tried on over underwear.

  • For hygiene reasons, bikini bottoms cannot be returned or exchanged unless faulty.

  • Items marked as final sale cannot be returned or exchanged for change of mind.

  • Items purchased from the Sale section are final sale.

  • Full-priced items temporarily discounted during promotional periods, such as Black Friday, remain eligible unless clearly marked as final sale.

Items that do not meet these conditions may be returned to the customer.

Nothing in this policy excludes any rights or remedies available under Australian Consumer Law.

Exchanges

We’ll always do our best to accommodate direct size exchanges for Australian customers, subject to availability.

If your preferred size is unavailable, you’ll receive store credit so you can choose another Amelia Romeo piece.

How Exchanges Work

  • We’ll provide the return address once your exchange has been approved.

  • You are responsible for the cost of returning the original item.

  • For your first Australian size exchange, Amelia Romeo will cover the postage cost of sending the replacement item to you.

  • For any additional exchanges, postage costs in both directions are the customer’s responsibility.

  • International orders are eligible for store credit only and cannot be directly exchanged.

Faulty or Damaged Items

Every Amelia Romeo piece is carefully inspected before dispatch.

If you receive an item that is faulty, damaged or incorrect, please email hello@ameliaromeo.com as soon as possible and include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the fault, damage or incorrect item

We’ll assess the issue and arrange an appropriate repair, replacement, refund or other remedy in accordance with Australian Consumer Law.

A Special Note

Each Amelia Romeo piece is beautifully unique. Minor variations in fabric placement, sparkle, colour and pattern may occur and are part of what makes each piece special.

Need Help?

Please email hello@ameliaromeo.com and we’ll be happy to help.