Returns & Exchanges

 

We understand that sometimes a purchase may not be quite right. We're happy to offer store credit for eligible returns  store credits do not expire. Please note we do not offer refunds for change of mind, incorrect sizing, or preference changes unless required under Australian Consumer Law. Nothing in this policy excludes or limits any rights you may have under Australian Consumer Law.

 

Change of mind / Incorrect size Store credit Exchange

We offer store credit or exchange for eligible full-priced items returned due to change of mind or incorrect sizing, provided all return conditions are met.To be eligible:

• Return requested within 14 days of receiving your order
• Items shipped back within 21 days of delivery
• Unworn, unwashed, unaltered, in original condition
• All tags and hygiene stickers remain attached
• Free from makeup, fake tan, perfume, deodorant, stains, pet hair, odours, or any marks
• Returned in original packaging where possible
• Return shipping costs are the customer's responsibility

Original shipping costs are non-refundable. If returned items do not meet the above conditions, we reserve the right to refuse the return and send the item back at the customer's expense.

 

Sale items /Final sale

 

All sale items, promotional items over 20% off, and purchases made during sitewide sales are final sale and are not eligible for return, exchange, store credit, or refund — unless the item is faulty in accordance with Australian Consumer Law.

 

Swimwear returns

 

Due to hygiene reasons, swimwear may only be returned for store credit or exchange if the item is unworn and unwashed, hygiene stickers and tags remain attached, the item is in original condition and packaging, and the return is requested within 14 days and shipped back within 21 days. We reserve the right to refuse swimwear returns that do not meet these requirements.

 

Faulty or incorrect items If you believe you have received a faulty, damaged, or incorrect item, please contact us as soon as possible with your order number and clear photos of the issue. Items will be assessed in accordance with Australian Consumer Law obligations.Minor loose threads, slight colour variations, or internal stitching that does not affect wearability are not considered faults. We reserve the right to inspect and assess all returned items before approving a remedy.

How to submit a return

Email us prior to sending your return. Please include your full name, order number, and reason for return. Please allow 2–4 business days for our team to respond

hello@ameliaromeo.com