Shipping policy

Hey there, gorgeous! Here’s the lowdown on how we’ll get your goodies to you!

Domestic Shipping (Australia):

• Free Express Shipping — Orders over $120 ship express (1-3 business days*) for free.
• Standard AUS post Shipping - $10
• Express Shipping Under $120 — Just $12 for express shipping on orders below $120.

*Excludes Darwin and WA which have longer estimated delivery times.

International Shipping:

• DHL eCommerce Standard — We offer international shipping via DHL eCommerce Standard (estimated 5-6 business days) for a flat rate of $30.

*Please remember, business days are Monday to Friday. And while we always aim for speedy delivery, we can’t be held responsible for any delays or disruptions beyond our control, such as customs or carrier issues.

We ship to PO boxes domestically within Australia.

Unfortunately, DHL (international) does not ship to PO boxes.

PROCESSING TIME

We will do our best to get your order packed up and out the door within 1-2 business days of receiving it!

During those busy sale or promo times, though, things can sometimes slow down just a tad, so we really appreciate your patience.

Keep in mind, our shipping time frames start once we've processed your order, so add a day or two for us to prepare everything perfectly...and while we aim to meet our estimated delivery dates, they’re only a guide, as the couriers can hit some bumps on the road occasionally. 

TRACKING

After you’ve checked out, you’ll get an order confirmation email from us—be sure to check your spam or junk folder if you don’t see it! If it’s still missing, just send us a message.

Once your order ships, we’ll email you a shipping confirmation with your Tracking ID.

Pop that ID into the DHL website or Aus Post, and you’ll be able to track every step of your parcel’s journey right to you!

Pre-Orders
When you pre-order, you’re securing an item that’s not yet available, but we’ll make sure it’s yours as soon as it arrives! Your card will be charged when you place the order so we can reserve your piece right away. We do our best to provide an estimated arrival date on the product page, but these dates can shift a little depending on stock. If your order has other items along with a pre-order, we’ll wait until everything’s here to ship it all together.

Order Changes & Cancellations
Once an order’s placed, it’s locked in, so please double-check your cart before checkout. We can’t make changes or offer cancellations, so make sure you’re happy with your choices!

Split Shipments
We usually send orders as a single delivery, but sometimes, items may arrive separately if stock levels vary. We’ll always keep you updated if this happens.

Responsibility for Delivery
Once your package is handed over to the courier, it’s in their capable hands. Just a heads-up to double-check that your shipping address is correct when ordering, as we can’t be responsible for any address mistakes, lost packages, or courier delays. If any issues pop up with delivery, the courier will be your best contact.

International Duties & Taxes
For those ordering from outside Australia, any customs fees, duties, or additional charges are the buyer’s responsibility. We don’t cover these fees, and if a parcel is refused, there may be a small charge. Please keep this in mind when ordering internationally!

Shipping Restrictions
Due to postal restrictions, we can’t ship to some countries at the moment. This includes Afghanistan, Algeria, Bonaire, Sint Eustatius and Saba, Iran, North Korea, Pakistan, Russia, and Syria. If anything changes, we’ll let you know!